At Lokabags, customer satisfaction is our top priority. However, we have a strict No Return & No Exchange policy except for damaged items. Please review our policy below:
1. No Returns or Exchanges
- We do not accept returns or exchanges for reasons such as change of mind or personal preference.
- Sale items are final sale and not eligible for return or exchange.
2. Damaged Product Claims
If you receive a damaged item, you must report it on the same day of delivery.
A clear video proof of the damaged product is required for a return request.
The product must be in secure packaging as received, with:
.The brand tag attached
.No stain or used product
3. Return Process
Once your claim is verified, our rider will come to your doorstep within 1–2 days to pick up the parcel.
Returns will not be accepted after the same day of delivery.
4. Refund Policy
Refunds will be processed within 7 to 10 days after verification.
For return requests, contact us immediately at [lokabags.com@gmail.com] on the same day of receiving your order.